Return and Refund Policy

Thank you for shopping at PineScript.shop. We strive to ensure that our digital products meet your expectations. Since our products are digital downloads, we have a specific refund and return policy. Please read the following guidelines carefully.

1. Digital Products

Our digital products include downloadable files such as scripts, software, templates, and other digital content. Due to the nature of digital products, once a download has been initiated, it is considered final and non-returnable.

2. Refund Eligibility

We offer refunds under the following conditions:

  • Technical Issues: If you encounter technical issues that prevent you from accessing or using the product as described, please contact our support team within [7] days of purchase. We will work with you to resolve the issue or provide a refund if the issue cannot be resolved.

  • Product Not as Described: If the product you received is not as described or has significant discrepancies from the product description, please contact us within [7] days of purchase. We may request additional information or evidence to process your refund.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at support@pinescript.shop with your order number and a detailed description of the issue.

  2. Provide Evidence: If applicable, provide evidence of the issue or discrepancy, such as screenshots or error messages.

  3. Wait for Review: Our support team will review your request and respond within [3] business days. We may offer troubleshooting assistance or request additional information.

  4. Refund Decision: If your request is approved, we will process your refund. Refunds will be issued to the original payment method within [7] business days.

4. No Refunds for Change of Mind

Please note that we do not offer refunds for products purchased by mistake, change of mind, or if you simply no longer need the product.

5. Subscription and Membership Fees

If you are subscribed to a service or membership and wish to cancel, please review our Subscription and Membership Terms for details on cancellation and refunds.

6. Contact Us

If you have any questions or need further assistance regarding our return and refund policy, please contact us at:

PineScript.shop
Email: hello@pinescript.shop

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